Questions customers ask
Do you only work with the four products you carry?
No. We lead with them because we know them well. If a different technology fits your problem better, we help you choose it and get it started the same way.
What is Phase 0?
A paid project that starts once you have chosen. It gets the project off the ground: owners named, data and access in place, success metrics agreed and a rollout plan set. About Phase 0
How do you choose which products to recommend?
Every product passes a fit review, hands-on testing on real work, and conversations with two of its current customers. Most do not make it, which is what keeps the list short.
What does adoption support involve?
We coordinate the rollout with the vendor, help your teams get started and keep an eye on usage. The vendor still implements and configures its own software, and we make sure you know who to speak to.
Can you provide more hands-on support?
In specific cases, yes. Alongside our standard support, we offer premium support services, scoped case by case. Ask us on a call whether it fits your situation.
How do you measure impact?
At the start we agree the goals each product should move. We review results against those goals and adjust the portfolio as you learn what works.
Does our security team still review each product?
Yes, the same as it would anyway. We never ask you to skip it.
Who do we sign with?
With us. One agreement covers every product you get through countach.ai, and anything you add later goes on the same agreement.
How is pricing handled?
We quote per product rather than publishing prices. You see the full price before you sign anything.
What if nothing you recommend fits?
We say so. The fit check tells you straight away, and on a call we will tell you where we would look instead.